Some frequently asked questions and our terms found below. Please don't hesitate to contact us should you have any further questions.
IS THERE A MINIMUM HIRE ORDER?
In order for our team to continue to offer a great service and speedy responses we have a minimum hire order of $250.00 in place to ensure we can get back to you sooner.
WHAT IS YOUR DELIVERY FEE?
Our delivery fees vary depending on the location of your event and your order. To give you an idea of how we price our deliveries we take into consideration the following:
- How many carloads, trailers and people are required?
- Where is the delivery address?
- What is access to the venue like?
- What are access times and dates
ARE WE ABLE TO PICKUP OUR ORDER?
We do offer a DIY service enabling you to collect small orders. Each order is individually considered for DIY pickup depending on the items you require. Our pickups and drop-offs for DIY orders are only available Monday – Friday 9.30am – 2.30pm. To avoid any late fees, all items must be returned at the agreed date and time.
CAN YOU OFFER A DISCOUNT?
We are unable to offer a discount; we consider our prices to be competitive and fairly priced.
WHAT AREAS DO YOU SERVICE?
Predominately we service the Lakes District, but will consider each job as it comes in.
DO YOU REQUIRE A DEPOSIT?
To offer security to you and The Style Depot, a 20% non-refundable deposit is required to secure your items.
Booking deposits are not refundable nor transferable. By paying your booking deposit the items you have requested will be held for you on agreed dates, The Style Depot will make those items unavailable to other clients once your deposit is received.
WHAT ARE YOUR CANCELLATION POLICIES?
- Booking deposits paid are non-refundable.
- Any refunds will also incur an administration fee of $50.00; your refund amount will be less this amount.
- Cancellations 30 days prior to your booking will be eligible for a refund, less the booking deposit and the $95.00 administration fee.
- Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items dollar amount will not be refunded as this is considered loss of opportunity. No refund applies to our required 20% booking deposit.
WHEN WIL MY DELIVERY BE SCHEDULED TO ARRIVE?
A member of our team will contact you, one week prior to your delivery to inform you of your delivery time.
CAN I CHANGE MY ORDER BEFORE MY EVENT?
You may change your order, pending availability of other items, until 30 days prior to your event without penalty. Within 30 days of your event, you may change goods, but the value of your order can not decrease due to loss of opportunity.
WHO IS RESPONSIBLE FOR GOODS ONCE THE HIRE PERIOD BEGINS?
The hirer is responsible for the safety and care of all hired items. Any damage incurred will be at the hirers expense. The hirer shall accept full liability for any injury or damage caused to individuals or property whilst hiring our stock.
WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR UNRETURNED?
If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days upon receipt of this invoice.
WHAT CAN I KEEP AFTER THE EVENT
All items supplied by The Style Depot including candles are hire only, with the exception of fresh florals. Please discuss with your contact at The Style Depot if you have any questions regarding this.
WHEN IS FULL PAYMENT EXPECTED?
Your full payment is required to be paid 2 weeks prior to your event. If your event is booked within the 2 week payment requirement, full payment is expected at this time.